REPORT LODGED AGAINST DRIVER OF TAXI NO. SHC 1xx4X
Dear Mr. Lee
I refer to your report lodged against the said driver on January 2013 and wish to extend our deepest apologies for the unpleasant incident.
An investigation was conducted. We agree that the driver's attitude displayed in the alleged manner is unacceptable. As a service provider, he ought to be service-oriented and provide courteous service at all times. In this instance, the driver should have comply with his passenger's preferred instruction.
We deem this as a poor service and have since warned the driver on this incident. The complaint has been included in his service record and we will monitor his performance closely.
We would therefore include a taxi voucher for you.
We thank you for the opportunity to address this issue and will continue to reinforce measures to push up service levels by our drivers.
Yours sincerely Customer Service Centre ComfortDelGro - Taxi Business CS Hotline: 6xxx xxxx ______________________________
At ComfortDelGro, we are committed to the preservation of the environment. We encourage you to print this email only if it is absolutely necessary.
as TD, are you able to access ur profile? or strictly for authorities eyes only? will they just put a record without investigating? sorry.. so many questions :)
as TD, are you able to access ur profile? or strictly for authorities eyes only? will they just put a record without investigating? sorry.. so many questions :)
no, its for their own records only. anyway, they would usually call you to hear your side of story to verify the pax complain.
