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cantonboy · A Forum Supporter

Daylight Hijack

taxiuncle · Senior Guru

how do u know he hijack ur pax?
plz share more detail so that we can learn. smile

cantonboy · A Forum Supporter

The passenger came into my cab :

" Sorry I took the wrong cab, here I pay you the booking fee "

I said : " Sir, that is not our company policy, it is either you take my cab

or reject my cab. You can tell the other cab that you booked my cab and made a

mistake "

Actually pax wanted to avoid the booking fee because the taxi just dropped off a pax

and was there. How could he be mistaken because He replied to my call just 2 mins ago

and repeated my Cab number.

fairfare · Senior Guru

hmm...if pax willing to pay you the booking fee why then he did'nt take your cab instead? dont sound right leh... initially thought he went off with the other cab.

taxiuncle · Senior Guru

ic. thx

ProTaxi · Senior Guru

Farked up Comfort !

taxikiddy · A Forum Supporter

Bro CantonBoy, pls keep us update on the outcome of the investigation done by Comfort. let's see wat can they do to the driver??? thkq

cantonboy · A Forum Supporter

taxikiddy wrote:

Bro CantonBoy, pls keep us update on the outcome of the investigation done by Comfort. let's see wat can they do to the driver??? thkq

This afternoon a Mr. Michael Heng called. He said he has investigated and spoken

to the errant cabby. The defence that the cabby used is the " oldest trick in the book" - ACT BLURR.

KNN

The cabby told Michael he received a current booking and the passenger boarded
his taxi and " NOBODY TOLD ME I PICKED THE WRONG PASSENGER " ( farking act
blur and LYING BLATANTLY )

Facts:
Yes the pax boarded his cab but later he came back to my cab and said
he boarded the wrong cab and offered to pay the booking fee of $5.20, therefore
while all these were happening the errant cabby can say he didn't know.

2. I parked next to his right side and warned him that he was picking my passenger
and he cannot do that or else I will report him.

I cannot imagine he can lie like that but then again if a Bastard can hijack, of course
he can also LIE TO COVER his ass !
This is a typical scenario : MONEY already in my pocket I DON"T KNOW !!!

The Hijacker is driving a Blue Sonata : SHD 3627 G
His age : 58-63 CHINESE uncle

From Marina to Middle Road is probably only $ 6 max.

******* SO DESPERATE wor **********

Anyway Mr. Michael Heng let him off with a verbal warning.

The passenger was WILLIAM TAN - hp 9630 -0966

I reserved my right to report this case to LTA. ( still contemplating )

-- Edited by cantonboy on Friday 31st of July 2009 07:28:53 PM

Hirer · A Forum Mentor

fact# 1
Actually pax wanted to avoid the booking fee because the taxi just dropped off a pax

and was there. How could he be mistaken because He replied to my call just 2 mins ago

and repeated my Cab number.

cheapo pax wanted to saved on the advance booking,

fact#2
The cabby told Michael he received a current booking and the passenger boarded?
his taxi and " NOBODY TOLD ME I PICKED THE WRONG PASSENGER " ( farking act
blur and LYING BLATANTLY )

Can the call center verify/confirm SHD 3627 G actually had a current booking?

hmm....take it as twoconsentingadult agreeing toindecent act in public view lor... biggrin

hope you feel better after letting it out,
cheers,

lazybone · A Forum Mentor

" I reserved my right to report this case to LTA. (still contemplating)"

I can understand your frustration. As Hirer said "hope you feel better after letting it out".
Try to switch roles n think over this issue.

Put yourself in CDG's Mr Micheal Heng shoes, what will/can u do.
CDG issue verbal warning wat do u expect fm LTA.

I do encounter some of this "hijack pax" n "errant" cab driver issue. This is not new. Will share when I have the time. Need to go out soon.

donsan · A Forum Mentor

lazybone wrote:

I can understand your frustration. As Hirer said "hope you feel better after letting it out".
Try to switch roles n think over this issue.

Put yourself in CDG's Mr Micheal Heng shoes, what will/can u do.
CDG issue verbal warning wat do u expect fm LTA.

I do encounter some of this "hijack pax" n "errant" cab driver issue. This is not new. Will share when I have the time. Need to go out soon.
---------------------------------------------------------------------------
Bro Cantonboy,me too,hope you feel better after letting it out.
So many years on the road,I'm sure you had battled storms and gone
through more worst cases and incidents.

Exactly, what do u expect LTA to do with the 60 yrs old cab driver?
Penalise him? Get him off the road??

Cheer up bro, don't let this incident further spoil your day.
Be happy, go lucky!

-- Edited by donsan on Saturday 1st of August 2009 04:06:27 PM

Drive · Guru

Pax must have called once for advance booking and then again for current booking when he did not get reply from booking computer.. I have picked up this pax Willaim Tan twice before on advance booking..He is a regular and Comfort is not willing to lose this customer.
Treat this as another day's bad experience.

lazybone · A Forum Mentor

Drive wrote:

Pax must have called once for advance booking and then again for current booking when he did not get reply from booking computer.. I have picked up this pax Willaim Tan twice before on advance booking..He is a regular and Comfort is not willing to lose this customer.
Treat this as another day's bad experience.

If this is the case off course the TD say '"complain lor".

FACTS
Taxi have the "oncall" sign on.
Pax also know the cab number.
Pax do not have oncall sign on them. So taxi driver wont know.

If after dropping off pax. Another pax board my cab. Do I need to ask the pax "did u booked for a cab?".

If "oncall" cab driver come to me and say "you hijack my pax". Am I the "errant driver". should I chase the pax off n say sorry to the oncall TD ...this is your pax take it. For me ...pax board my cab. Door close, confirm location I'll start meter n proceed.

In my opinion "IS THE FAULT OF THE PAX". Unless TD tell pax "u called for cab... I can take u no need to wait for ur cab".

Pax can complain TD but not the other round. Where /how to complain pax??

hungry · New Member

When the cabby pick up the wrong pax, can the pax complain? what will happen?
Maybe control call another cab the for pax. No big Deal!
Say monday nite, got a auto booking from SGX taxi stand, arrived, pax boarded,
#1.cab: where to?
Pax: River Valley.
Drive n go.
#2. cab: where to?
pax: CCK
cab: Sorry, wats the number?
lol..........

If pax gone with after cab, call control cancel the job. Keep the num for wake up call.

bluenuts · Veteran Guru

Bro hungry, do be careful on your remarks ok, hope u get wat I mean.
Pm me if you don't get it.