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Poolman II · A Forum Mentor

RE: Is there a problem with Singapore's taxi fare structure ?

taxiuncle · Senior Guru

blue, go join SDP to stand for next election, i support you.
i be your volunteer to hold n waive flag on polling day.
come back drive taxi again after polling day. wink

-- Edited by taxiuncle on Tuesday 15th of September 2009 01:42:23 PM

fairfare · Senior Guru

Poolman II wrote:

bluenuts wrote:

Bro poolman, frankly, if you think outside CBD no taxi then you are wrong liao...
Though it may not be as many taxi going into CBD, but it's enough to supply the demand, maybe pax just que a little longer.
CBD though long que of taxi, but the demand is there.
What's the longest time you gota que in CBD for a pax between 8pm-12mn?
With regard to calls outside CBD not many taker as it's not lucrative plus risk of no show is there, this problem can easily be solve by taxi coy tying up with telco coy.
Pax once made a successfull call, an admin fee will be incur, eg. $2.00, will be charge to their phone bill.
This is to prevent pax from no-show or cancel booking.
Cabbie get $1.50, taxi coy get $0.30, telco get $0.20 if pax no-show or cancel call.
If pax being pick up succesfully by the cabbie, prevailing booking fee apply, i.e $3.50.
So pax save $1.50 if no-show or cancel booking and we cabbie get some form of compensation for the time lost.
When we book a ticket for a show in the cinema, they also charge a non-refundable fee for every successful booking regardless you go collect the ticket for the show or not.
So i believe this can be done too for taxi booking.

telco and taxi coy liase service charges to curb no show problem , help us ? Stop dreaming la bro ... they won't do that !!! They do things only if they have interest for them .....

what BN wrote is not a dream...it's something that need to change...presently there's no one to push ideas across

it's a common thought that many cabbies in s'pore just resigned to their fate & just grumble in the cshops

very soon we'll have another voice...just wait for it

donsan · A Forum Mentor

I believe taxi companies have no reasons to say no, if they can generate more income from call charges.
It's a win win situation for TD & Taxi Coy.

tiny168 · Guru

taxiuncle wrote:

blue, go join SDP to stand for next election, i support you.
i be your volunteer to hold n waive flag on polling day.
come back drive taxi again after polling day.

-- Edited by taxiuncle on Tuesday 15th of September 2009 01:42:23 PM

Why SDP? I tot hammer got more credibility. biggrin

tiny168 · Guru

fairfare wrote:

what BN wrote is not a dream...it's something that need to change...presently there's no one to push ideas across

it's a common thought that many cabbies in s'pore just resigned to their fate & just grumble in the cshops

very soon we'll have another voice...just wait for it

There are 4 parties to consider, TD, Cab Coy, PAX and authorities. Okok...authorities may be indirectly involved.

If want voice to be heard, have to look at it from each of their perspective.

For instance, TD allergic to aeroplane, want pax's to pay for every call made. What if, PAX kena aeroplane? TD turn up late or no show? TD pay pax $2?

Right now, all I see is win-win for cab coy and TD.

lazybone · A Forum Mentor

What BN suggest :
Pax once made a successful call, an admin fee will be incur, e.g $2.00 will be charge to their phone bill.

This will only works for individual. What if pax use fixed line phone to book for cab who will pay the charges?
Some booking are made by hotels, restaurants, pubs... for their guest. Some tourist do not have local phone.

If taxi did not show up. Pax will kpkb. Taxi co will need to reverse the payment. Penalty will be impose on TD.
Present system is easy for taxi co. Oncall taxi starts meter mean one successful booking.
Call charges will claim from TD! so easy.. Why would taxi co want to share the call charges with Telco.

IMO, TD need to works smart, think b4 accepting call. Don't expect taxi co the help taxi driver for 'no show".
Market leader had made some adjustment to their call system . (so that more TD will accept call) Now 2 mins b4 time up can press "call".

bluenuts · Veteran Guru

Bro Poolman, the idea is not just benefit us, cos Taxi coy n Telco do get a cut from it lei...
You think 20cents, 30cents not big enough for them?
Base on an average of 1.5 call no-show or call cancel for every 10 booking, tats 15%.
Every 1 million calls is 150,000 no-show or call cancel.
I believe you know how many booking CDG successfully done per month, so it's not small money.
Besides, it's program in the system, no additional manpower involve hence no additional cost, it's pure additional income for both Taxi coy and Telco.

Bro tiny, u raise a very good qn, "what happen if TD no-show?"
Does pax still have to pay the $2.00 admin fee?
To make it simple, pax will have to pay whether the taxi show up or not, this is to keep the program simple.
TD no-show - give taxi voucher, TD given some form of penalty (eg. no call for two weeks)
Taxi show but taxi kena hijack by other pax - give taxi voucher.
So problem solve right?

Bro lazybone, u are right to say that TD should think 1st b4 they accept the call, but on the other hand, my suggestion is to get the pax to think 1st b4 they make the call.
Imagine when pax call a cab from the office, come down and found many taxis available, heck care the on-call taxi and board other taxi in que, are you telling me that it's ok?
Individual coy, restaurant, hotels etc can come up with their own way to cover this admin fee made from their line phone.
1. Coy can forbid employee to use office phone to book taxi.
2. Hotel can bill the booking fee to the guest, what's the prob?
Do you know some hotel charge their guest $8.00 for booking our cab on their behalf?
3. Restaurant can choose to charge the booking fee to their guest too, what's the fuss?

For the past decade, TD have been neglected greatly, hence what i propose now seems very unreasonable, unacceptable cos pax seems to be at the losing end.
But what are the pax actually losing? The $2.00??
Pls don't make me laugh out loud in this wee hours lah....
I know there are still many holes in this idea, and these holes can be filled if we take it seriously.
This idea may not be the best solution, but i'm confident that it's much better than the current one.

lazybone · A Forum Mentor

Well, they will only listen to TD if TD don't accept any call until the authority willing to discuss this issue.
Disappointed to say, I don't see this happening.

TD can't even co-operate on... "Don't take any pax from call cancel or noshow places".
Have seen many TD doing this. Some TD I spoke to, say why not.."I'm already there". Maybe they are right and I'm stupid..

For me , I have adapted to this situation. Street pax first priorty, call job, need to think first. Some pax know the problem TD are facing n why sometime they call for more than 30 mins no cab available. When the economy improve more pax will complain not TD.

Poolman II · A Forum Mentor

for those in the taxi industry for more than 10 years , like our TU , me nearly to 9 years ...

what Comfort has been protraying to me , it's customer feedback come first !

Shareholders & Customer's interest comes first ..... cabby ? Last if no .

Poolman II · A Forum Mentor

anyway .... Comfort is all about Corporate customers , corporate customer dun no show , have la , not often .

They won't jepoardise their booking quota each month by implementing such ruling to make their corporate customer run away .

They are happy now ..... why change ?

No show ? That's your luck cabby . Comfort will tell you that .

Poolman II · A Forum Mentor

2006 , Comfort hit 1.6million record booking a year ..... imagine those no shows ?

That time they should do it , not now .

That time 9pm ..... MOn-Fri , on call all the way to 12am ....trust me .

I no show , immediately got call one .

Poolman II · A Forum Mentor

if u think reverse way .....

Comfort oso scare cabbies abuse the system .

Many problem later .... many disputes one , if charge pax for no show .

Pax will argue , ur driver came late , i got a taxi at the taxi stand ..... comfort oso lan lan .

Date: Fri Sep 18 4:27 AM, 2009

Bro..,,
V Very good idea !!

I fully support/agreed your idea

rrman

tiny168 · Guru

Not so simple right.